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Frequently Asked Questions

Frequently Asked Questions

What are the hours of operation of the dental clinic?

UB Dental - Squire Hall, UB South Campus

UB Dental (Squire Hall) is open Monday through Friday from 9:00 am to 4:30 pm.  We offer extended hours for our pediatric patients seen at the Squire Hall location.

UB Dental at Erie County Health Mall, 1500 Broadway Avenue

UB Dental (Erie County Health Mall at 1500 Broadway Avenue) is open Monday through Friday from 9:00 am to 4:00 pm.  Walk-in's welcome

How do I schedule a screening appointment?

UB Dental - Squire Hall, UB South Campus

Prospective patients can call (716) 239-4801 to request a new patient screening application form. Once your application is received a registration attendant will contact you to schedule an appointment.

UB Dental at Erie County Health Mall, 1500 Broadway Avenue

Prospective patients can call (716) 239-4770 to request a new patient screening application form and schedule an appointment. 

How do I schedule an appointment?

Treatment appointments will be generally scheduled with your assigned student or patient coordinator and will begin in the morning or afternoon session. 
The length of your appointment will depend on the treatment being performed.  It is not uncommon for appointments to take between two and three hours.  This assures that your treatment is not being rushed and completed to the highest standards.   If you are already a patient at UB Dental and would like to schedule an appointment, please call (716) 239-4801 (Squire Hall) or (716) 239-4770 (Erie County Health Mall.)

How do I cancel an appointment?

If you must cancel an appointment, please give at least 24 hours notice by calling your dental student or his/her coordinator.

Is UB Dental free?

No, but it is affordable!  Treatment at UB Dental is provided as part of the UB School of Dental Medicine’s educational program. You are expected to provide payment in full at the time service is rendered. Fees in the student dentist (pre-doctoral) program are typically 1/3 of fees charged in private practice. Fees for dental care provided in our Advanved General Dentist Clinics (AEGD) are typically 2/3 of the fees charged in private practice. As a New York State agency, the UB School of Dental Medicine is not permitted to offer extended payment terms, with the exception of the orthodontic program. Patients that do not follow UB Dental payment policies are subject to discharge.

Can anyone be treated at UB Dental?

Yes, UB Dental accepts all patients based upon their dental needs and our ability to treat those needs.  We encourage anyone who does not have a dental home to see if UB Dental is the right choice for them. 

How do I pay for my dental care?

Treatment at UB Dental is not free; you are required to pay at each appointment and as your treatment progresses. Payment may be made by: cash, money order, personal check, Visa, MasterCard, or Discover. Occasionally procedures require out-of-school laboratory involvement. Therefore, prompt payment of these fees helps to ensure timely delivery of your dental treatment.  No new treatment can be initiated if an account is past due. UB Dental will not be held accountable for any additional treatment that is required as a result of a delay because of an overdue balance.

Do you accept Medicaid?

Yes, patients eligible for coverage under the Medicaid and Medicaid Managed Care Programs (as administered by Healthplex and Dentaquest) should inform the UB  of their status at the time of admission. Patients obtaining coverage after admission are expected to notify the Business Office immediately. Claims cannot be processed retroactively; therefore, patients not informing the school of any changes are financially responsible for treatment performed without authorization. If you have questions regarding your eligible coverage, consult your caseworker or local Social Services Benefits office. Possession of an insurance card issued by the Department of Social Services or a managed care insurance company does not guarantee eligibility. Your card must be presented to the Business Office / Cashier before each treatment session to verify eligibility, and when requesting authorization for future treatment.

How does UB Dental handle private insurance claims?

Currently, the UB Dental does not participate with any third party payers or insurance companies other than the Medicaid, Healthplex, and Fidelis (Medicaid only) program. As a courtesy to our patients, a standard dental insurance claim form will be provided for you to submit to your insurance company. This form will only be provided when the procedures outlined in your treatment plan have been completed and your account for those services is paid in full. If you have dental insurance, we strongly recommend you contact your carrier for coverage and eligibility information. UB Dental is unable to manage workers compensation or no-fault insurance claims. If your dental needs are related to these types of claims, you are urged to seek your care with a provider other than UB Dental.

What are the penalties for non-payment?

If for some reason you are unable to meet your financial obligations with the UB School of Dental Medicine or if you have a concern that is financially related, contact the Business Office as soon as possible at (716) 829-3226 (M-F 8:30-4:30). Any account that has not been resolved after three billing periods is subject to referral to a collection agency and the individual will be discharged as a patient of UB Dental. You will be responsible for all fees associated with the collection process including but not limited to late fees, collection agency fees, and attorney fees.