Patient Rights, Responsibilities and Privacy Information

As a patient of the UB School of Dental Medicine, you have both rights and responsibilities — as well as certain expectations of privacy.

Your Privacy

We encourage you to learn about your privacy at UB Dental.

Your Rights

As a patient in a Clinic in New York State, you have the right, consistent with law, to:

  • Understand and use these rights.  If for any reason you do not understand or need help, the school will provide assistance;
  • Be treated and receive services with dignity and respect, regardless of race, religion, age, disability, gender, beliefs, marital status, lifestyle, sexual orientation, national origin or sponsor;
  • Be informed of the services available at the clinic;
  • Be informed of the provisions for off-hours emergency coverage;
  • Receive treatment in a clean and safe environment, free of unnecessary restraints;
  • Receive emergency, incremental and total care to completion consistent with the standard of care in the profession;
  • Be informed of and receive an estimate of the charges for planned services, view a list of the health plans and the hospitals that the center participates with; eligibility for third-party reimbursements and, when applicable, the availability of free or reduced cost care;
  • Receive an itemized bill or statement of account, upon request;
  • Receive an estimate of the amount that you will be billed after services are rendered;
  • Obtain from your health care practitioner, or the health care practitioner’s delegate, complete and current information about the diagnosis, treatment and prognosis in terms you can reasonably be expected to understand;
  • Receive education, counseling and explanations to your questions;
  • Know the names, positions and functions of any personnel involved with your care;
  • Participate in all decisions about your treatment;
  • Receive from your physician, the information necessary to give informed consent prior to the start of any non-emergency procedure or treatment or both. An informed consent shall include, as a minimum, the provision of information concerning the specific treatment or procedure, the alternatives to care, the risk of no treatment, the reasonably foreseeable risks and benefits of the treatment and expected outcomes disclosed in manner permitting you to make a knowledgeable decision;
  • Refuse examination or treatment to the extent permitted by law and be fully informed of the medical consequences to your action;
  • Refuse to take part in experimental research.  In deciding whether or not to participate,  you have the right to a full explanation;
  • Access to a patient advocate;
  • Voice grievances and recommend changes in policies and services to University at Buffalo School of Dental Medicine staff, the operator and the New York State Department of Health without fear of reprisal;
  • Express complaints about the care and services provided and have University at Buffalo School of Dental Medicine staff investigate such complaints. The University at Buffalo School of Dental Medicine is responsible for providing a written response within 30 days if requested indicating the findings of the investigation. If you are not satisfied, you may complain to the New York State Department of Health;
  • Privacy and confidentially of all information and records pertaining to your treatment;
  • Approve or refuse the release or disclosure of the contents of your medical record to any health-care practitioner and or health care facility except as required by law or third-party payment contract;
  • Access to your medical record per Section 18 of the Public Health Law, and Subpart 50-3. For additional information link to: Access to Your Medical Records and Do I Have the Right to See My Medical Records?
  • Review your records with a clinician and obtain a copy of your record for which the School of Dental Medicine can charge a reasonable fee;
  • Designate family members and other adults as authorized representatives to disclose protected health information, upon written authorization. The authorized representative will be given priority to visit consistent with your ability to receive visitors.  You have the right to impose limits on the disclosures and revoke the authorization at any time, as permitted by law according to the Notice of Privacy Practices;
  • When applicable, make known your wishes in regard to anatomical gifts. Persons sixteen years of age or older may document their consent to donate their organs, eyes and/or tissues, upon their death, by enrolling in the NYS Donate Life Registry or by documenting their authorization for organ and/or tissue donation in writing in a number of ways (such as health care proxy, will, donor card, or other signed paper).

The dental care you will be receiving is being provided by student dentists. These student dentists are in the process of completing necessary academic as well as clinical requirements to obtain a Doctor of Dental Surgery (DDS) degree. If for any reason you have a concern or comment regarding the treatment that is being provided, always consult with your student dentist and supervising instructor first. If satisfaction is not received you have the right to access our Patient Advocate.

Patient Advocate

The UB School of Dental Medicine’s Patient Advocate can be reached:

  • By phone: (716) 829-2390
  • By mail: UB School of Dental Medicine, 325 Squire Hall, Buffalo, NY 14214-8006

Hours are by appointment.

You may also contact the New York State Department of Health’s Office of Health Systems Management.

Your Responsibilities

You have a responsibility to:

  • Provide to the best of your knowledge, accurate and complete information about present medical and dental history, past illnesses, hospitalizations, medications, and other matter relating to your health.  You have the responsibility to report changes in your health status;
  • Follow the treatment plan agreed upon by you and your dental care providers. This may include following instructions of allied dental health personnel as they carry out the coordinated plan;
  • Make known to your dental care provider that you understand and agree to the treatment plan, and that you know what is expected of you;
  • Comply with the rules and regulations of the UB School of Dental Medicine, The State University of New York at Buffalo, and the State of New York;
  • Be on time and available for your appointments (3-4 times per month);
  • Have a working phone number in order for your dental provider to be able to contact you to schedule appointments;
  • Be considerate and respectful of the rights of other patients and UB School of Dental Medicine personnel.  You are responsible for being respectful of the property of other persons and the University at Buffalo. Patients are expected to treat UB faculty, students and staff with courtesy and respect. Inappropriate behavior or comments of a cultural, ethnic or sexual nature will not be tolerated and may result from dismissal as a patient from the School of Dental Medicine;
  • Provide proper childcare while you are being treated at the SDM clinics. Children are not to be left unattended and are not permitted to accompany an adult patient who is receiving treatment;
  • Be escorted into patient treatment areas by your student dentist. No other individual should accompany you into the treatment areas unless medically necessary or approved by the student dentist’s faculty;
  • Pay for service at the time it is provided.